customer focus

/ˌkʌstəmə 'fəυkəs/ noun
the aiming of all marketing operations towards the customer

Marketing dictionary in english. 2015.

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  • Customer Focus — Customer Focus, Inc. is a management consulting firm specializing in corporate Training Development.As the need for corporate training has grown, so has the company. [ [http://query.nytimes.com/gst/fullpage.html?res=950DE2D7163BF934A15755C0A96F948… …   Wikipedia

  • customer focus — customer focused UK US (UK also customer orientated) ► paying great attention to the needs and opinions of customers: »The internet is making TV much more customer focused. customer focus noun [C or U] ► »This article describes the need for all… …   Financial and business terms

  • customer focus — Mktg an organizational orientation toward satisfying the needs of potential and actual customers. Customer focus is considered to be one of the keys to business success. Achieving customer focus involves ensuring that the whole organization, and… …   The ultimate business dictionary

  • Customer orientation — (CO) is the set of beliefs in sales that says that customer needs and satisfaction are the priority of an organization. It focuses on dynamic interactions between the organization and customers as well as competitors in the market and its… …   Wikipedia

  • customer-focused — UK US (UK also customer orientated) ► paying great attention to the needs and opinions of customers: »The internet is making TV much more customer focused. customer focus noun [C or U] ► »This article describes the need for all companies to have… …   Financial and business terms

  • focus — fo‧cus [ˈfəʊkəs ǁ ˈfoʊ ] noun [uncountable] MARKETING when a company tries to serve particular groups of customers in a market with particular needs, rather than trying to serve the whole market focuser noun [countable] : • The focuser seeks to… …   Financial and business terms

  • customer service — Mktg the way in which an organization deals with its customers. Customer service is most evident in sales and after sales service, but should infuse all the processes in the value chain. Good customer service is the result of adopting customer… …   The ultimate business dictionary

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

  • Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… …   Wikipedia

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